Payment

Payment with debit/credit card via V-pos.
• Accepted types of cards: debit, credit, and business cards from Visa, Mastercard, and bCard.
• Transactions are carried out through the security programs MasterCard Identity Check and VISA Secure.
• From a security perspective, the maximum amount for card payment is ***** EVRO.
• We do not store data from the bank cards used for payments through the website.
• If a refund is required for a payment made with a bank card, the amount will be returned to the card that was used for the payment.

  • When ordering 3 products, 10% discount

Refunds related to payments made

If the payment was made by a bank card, refunds will be processed through a reverse transaction to the card within approximately five business days, depending on your bank/card. This is done after the Merchant receives the product back from the Customer.

Shipping

Within EU:

  • 2-8 working days according to destination
  • FREE delivery when ordering over €180.
  • 19,95 euro for orders of fewer than €180.
  • Tracking number emailed upon shipping

For countries outside EU shipping options/charges are emailed under request.

Returns / Refunds / Exchanges 

Returns

Our return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

All product returns require prior approval. If you are dissatisfied with your product for any reason within the first 30 days after purchase, please contact us by email to request a Return Pre-Approval.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 14 business days.

Shipping charges are non-refundable.

If the product is defective, damaged, or the wrong item was sent due to our error, return shipping costs will be covered by us.

For all other approved returns, the customer is responsible for the return shipping costs.

Exchanges

Products may also be exchanged upon customer request. In such cases, all shipping costs related to the exchange are the responsibility of the customer.

We replace products free of charge only if they are defective, damaged, or incorrect due to our error.

If you would like to request an exchange, please contact us at info@natmedicine.com and attach photos if the product is damaged or defective.

Privacy policy

1. Data Controller

Natural Medicine Ltd., registered in Bulgaria under company number 207532278, with registered address at Sofia, Vrabnica 2, is the data controller responsible for processing your personal data.

Contact email: info@natmedicine.org; support@natmedicine.org

2. Personal Data We Collect

We collect personal data necessary to operate our online store, including:

  • name and surname
  • billing and delivery address
  • phone number
  • email address
  • account login information
  • order and payment details
  • IP address and cookie data

3. Purpose of Processing

Your personal data is processed in order to:

  • create and manage your customer account
  • process and deliver orders
  • process payments and refunds
  • provide customer support
  • comply with legal and tax obligations
  • improve website functionality and security

4. Legal Basis

We process personal data based on:

  • performance of a contract
  • compliance with legal obligations
  • your consent (where applicable)
  • legitimate interests in operating our business

5. Data Recipients

Personal data may be shared with trusted third parties necessary for business operations, including payment service providers, delivery companies, hosting providers and accounting services. These parties process data under strict confidentiality agreements.

6. Data Retention

We retain personal data only for as long as necessary to fulfill contractual and legal obligations, including accounting requirements.

7. Your Rights

Under GDPR, you have the right to access, correct, delete or restrict processing of your personal data, to object to processing, and to request data portability. You also have the right to lodge a complaint with your national data protection authority.

8. Security Measures

We apply appropriate technical and organizational measures to protect personal data from unauthorized access, loss or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.